Refund and Returns Policy

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Refund and Returns Policy

Refund and Returns Policy

If you receive a product that is defective, damaged, incorrect, or incomplete at the time of delivery, please contact us immediately within the applicable return window. Your product may be eligible for a replacement, depending on the product category and its condition.

Valid Reasons for Return:

· Damaged or Defective: The product is physically damaged or broken, or it is non-functional on arrival (dead on arrival).
· Incorrect or Incomplete:The delivered product does not match its description on the website, or it is missing parts that were supposed to be included.

Please contact our customer service team as soon as possible to initiate the return or replacement process. Provide all relevant details such as the order number, product description, and the nature of the issue to expedite the process.

Warranty Policy

Warranties for our products are provided in accordance with the manufacturer’s terms and conditions. The specifics of the warranty, including its duration and coverage, are outlined in the warranty card or documentation that comes with the product.

Initiating a Warranty Claim:

· To make a warranty claim, please contact our customer support with the proof of purchase, details of the defect, and any other relevant information.
· The warranty claim may be considered invalid if the product has been misused, modified, or repaired by an unauthorized service provider.

We are committed to ensuring that your experience with our products meets and exceeds your expectations. For further assistance, please contact us at apcc@vip.163.com.