English
Warranty & Privacy Policy
Privacy Policy
Shanghai Shenru Technology Co., Ltd. respects and protects the privacy of all our customers. Our privacy policy covers how we collect, use, disclose, transmit, and store your information. We commit to not sharing or selling any personal information to third parties without your explicit consent.
- Collection and Use of Personal Information
We collect personal information only when you voluntarily provide it, such as subscribing to our mailing list, placing orders, or responding to our promotions. This information is used to complete order processing, enhance customer service, and send updates or promotional materials.
Security of Information
We take all reasonable measures to ensure the security of your information, including the use of SSL encryption technology to protect online transactions. -
Cookies and Other Technologies
We use cookies to enhance and personalize your online experience. You can refuse cookies through your browser settings, but this may limit your access to some features on our site.Changes and Updates
Our privacy policy may be updated from time to time to reflect changes in our policies or the law. We will post the new policy on our website and recommend that customers regularly review the latest information.
Warranty Policy
- Warranty Terms
All products sold are covered under an official manufacturer’s warranty. Warranty periods and coverage are specified by the warranty card or sales contract for each product - Warranty Process
If your product fails during the warranty period, please contact our customer service center at apcc@vip.163.com with proof of purchase and a detailed description of the issue. We will provide repair services or replace the product. - Warranty Exclusions
The warranty does not cover damages due to improper use, accidents, natural disasters, or unauthorized repairs. Furthermore, the warranty may be deemed void if the product is not used in accordance with the user manual. - Returns and Refunds
If you are unsatisfied with our product for any reason within 30 days of purchase, you may return the unused product for a refund. Returns must include all original packaging, accessories, and proof of purchase.
Contact Information
For any questions or support, please contact us via: Email: apcc@vip.163.com
