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Delivery Policy
Delivery Scope and Timing
At Shanghai Shenru Technology Co., Ltd., we are committed to delivering our products globally. For in-stock items, we generally dispatch orders the next day after confirmation. Delivery times may vary based on the destination and customs clearance processes but typically range from 3-7 business days.
Customs and Tariffs
Please be aware that all international shipments are subject to customs fees and import duties of the destination country. These charges are the customer’s responsibility. We recommend that customers check local customs regulations before placing an order to be aware of any potential charges.
Shipping Costs
Shipping costs are calculated based on the weight, volume, and destination of the order and are borne by the buyer. Costs are automatically calculated at checkout and will be displayed before order confirmation.
Freight Forwarding Services
We offer freight forwarding services to assist with the logistics of your shipment. This service can be requested at the time of ordering or by contacting our customer service.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this number to check the status of your delivery on the courier’s website.
Special Circumstances
Oversized or overweight items may require additional handling time and incur extra shipping charges. Customers will be notified of any such circumstances either on the product page or through direct communication.
Delays or Issues
If any delays or issues arise during the shipping process, our customer service team will keep you updated and provide assistance as needed. Please contact our customer service center should you need help resolving any delivery issues.
Contact Us
For any questions regarding our shipping policies or for further assistance, please contact us via: Email: apcc@vip.163.com
