English
Customer Service
At Shanghai Shenru Technology Co., Ltd., we are committed to providing exceptional customer service. Our goal is to ensure that every interaction with us is smooth, enjoyable, and resolves any issues you may encounter. Below you will find various ways to contact us, along with our service promises.
Contact Us
- Email:Reach us at any time via apcc@vip.163.com. We strive to respond to all inquiries within 24 hours.
- Phone:Call us at +8617352416400 during our business hours, 9:00 AM to 5:00 PM CST, Monday through Friday.
Our Service Commitments
- Prompt Responses:We aim to respond to all customer inquiries promptly. Our customer service team is trained to provide you with accurate and helpful information in a timely manner.
- Issue Resolution:We strive to resolve any issues during your first contact with us. If more time is needed, we will keep you updated on the progress and work diligently to find a satisfactory resolution.
- Product Support:Our team is knowledgeable about our products and can assist with any product-related questions or issues you may have.
- Order Assistance:We can help with placing orders, tracking shipments, processing returns, and answering any questions related to your purchase.
Feedback We value your feedback as it helps us to improve our services. If you have suggestions, concerns, or have had a particularly good experience with our team, please let us know. We believe in constantly improving and your feedback is vital to our process.
FAQs Visit our Frequently Asked Questions (FAQ) section on our website for answers to common questions. This resource provides quick solutions and additional support information.
Return and Refund Policy For information on how to return a product or process a refund, please refer to our detailed Return Policy available on our website. This section provides all the necessary steps and conditions for returns and exchanges.
Privacy Policy Your privacy is important to us. Please refer to our Privacy Policy on our website to understand how we protect and use your personal information.
